Bulgaria: 
Free ⏐ 1 - 3 working days
 

All domestic deliveries are operated by Speedy AD.

Europe: 
€20 ⏐ 1 - 5 working days

Countries included in Europe region:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine (excl. Crimea region) and United Kingdom.

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Rest of the World: 

€30 ⏐ 3 - 7 working days

All international deliveries are operated by FedEx Corp.​

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All orders ship out of our warehouse in Bulgaria. After the payment has been cleared, orders are usually dispatched within 2 working days after you receive a confirmation e-mail. We do our best to process and ship your order as quick as possible. During holidays shipping times can be slightly extended. If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day.

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Shipping times listed are estimated. Please mind we will make every effort to ensure that you receive your parcel in good time, but we cannot guarantee a delivery date for this service.

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A signature may be required upon receipt of the goods. If there is no-one available to accept the parcel, you will need to re-arrange delivery or collect from your local depot. If the courier is unable to deliver your order due to insufficient/incorrect address details or phone number, missed delivery or refusal of the parcel, the order may be returned to ourselves. Upon receipt we will issue a store credit for the cost of the goods only. If a refund is preferred please fill the Contact us form or email us at info@bohowave-shop.com.

To be eligible for a return all items should be in their original commercial condition, unused and unwashed with all tags and labels intact and send back within 14 days of receiving them. Due to hygiene and health regulations, we are unable to accept returns of items if there are any marks and stains. Items with deodorant stains, bodily fluids and any other stains will not be accepted for a return and will be shipped back to you.

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All returns are paid by the customer. We don't accept delivery of packages that were not prepaid in advance.

If you’d like to return an item, please send us a message via the Contact us form.

Upon receiving the returned items, you will be notified via email. We try to process all refunds on the day after, but please allow up to 5 working days. The full amount you paid for your order will be refunded except for the delivery costs, which are the responsibility of the buyer unless special circumstances occur. The amount will be refunded to your bank account or card used for the original transaction of purchasing.

We reserve the right to deny returns and refunds if the return items we receive are not in the excellent condition described. Only items in their original condition with garment tags still attached can be returned.

Please note - until the items reach us we are not accountable for them. We cannot refund items that have been lost or arrived damaged. For this reason, the item you want to return should be send back to us carefully packaged and we advise you to use trackable mail. Please make sure to put the correct return address including phone number on the package.

Delivery costs for returns are the responsibility of the buyer and clients can arrange their own way of international shipping that supports a tracking method. The client is responsible for the returned package until it reaches our office safely. Bohowave is not responsible for any returns lost in transit.

If you wish to make an exchange - place a new order and return the items you don’t want for a refund within 14 days of receiving them. Please send us a message via the Contact us form.

address: 7 Bistritsa str.

postcode: 1000

city: Sofia

country: Bulgaria

recipient: Bohowave Ltd.

phone number: +359 886 383339